• Product Support Engineer, P1

    Posted Date 2 months ago(9/12/2018 4:02 PM)
    Requisition ID
    # of Openings
    Job Locations
    Employment Type
    Full Time - Regular
  • Project/Program Overview

    General Dynamics Mission Systems–Canada currently has a requirement for an Engineer to join the Product Support Engineering Team as part of the Product Support Department. The incumbent Engineer will perform his/her duties in predominantly a self-directed fashion with only a medium level of supervision from the Team Lead. This person will leverage his/her experience and expertise to provide significant inputs into technical, process and method decisions. Their experience in product support enables them to provide support for processes, develop methods for performing work and perform relevant data analysis.The incumbent will be expected to support the development of new and/or more junior members of the team as well as supporting the development of the technical work force in Product Support.



    • Support the Product Support technicians/technologists in achieving their target of zero quality defects
    • Provide mentoring and leadership to the technologist/technicians to manage product support problems, conduct fault isolations/analysis, and drive solutions
    • Provide corrective and preventive action recommendations to program engineering teams for potential product quality issues.
    • Support the Product Support coordinators in achieving their goal of 100% On Time Delivery
    • Support the Product Support commercial officers in achieving their goal of 100% < MRC work execution 
    • Recognizes the inadequacies or gaps in current procedures/processes and then actively participates with the affected groups to develop mechanisms that address the problems
    • Maintain relevant data and metrics on products under repair (current and historical)
    • Analysis of data to develop corrective actions and eliminates failures and/or suggest new methods/services to the support the customer need
    • Perform root cause analysis, determine the proper cause of action and generate summary reports
    • Reporting:Generate internal (and external) reports, provide reports/presentations to customer(s), both internal and external (i.e. Status Reports, Tear Down and Investigation Reports, Repair Analysis Reports)
    • Manage triage of received repair products – ensuring: documenting physical condition of received product, prioritization of repair schedule, support that facilitates to the process and stakeholder communication
    • Interact with customer(s) as needed for support of failed product
    • Act as the first point of technical contact to customer in troubleshooting fielded product, which may involve occasional travel to customer’s site.
    • Obsolescence investigation, substitution validation and EC/Approval processing
    • Develops quotation estimates for work to be performed on prospective returns, or based on analysis of work performed on similar units in the past
    • Identify process improvement opportunities and initiate the implementation of those changes
    • Carries out work that is assigned in terms of objectives/projects, relative priorities and critical impacts to the Product Support business. 
    • Proactively work with product support team members to drive continuous improvement (and at customer sites as required)
    • Creating and maintaining repair process documentation (repair processes, repair routing and inspection check lists).
    • Provide support/feedback to programs during development of new product.
    • Act as engineering technical program representative to non-active/new repair programs which require support due to electrical/mechanical component issues.


    • Ability to understand products and system designs 
    • Ability to understand test processes and equipment used for failure diagnosing of microprocessor based systems
    • Software programming skills
    • Should have a strong knowledge of process flow, root cause analysis and Lean principles
    • Should have a solid understanding of the relevant test processes and equipment used in Product Support
    • Will be considered SME for repair products supported
    • Logical and methodical troubleshooting and problem solving and analysis
    • Knowledge in manufacturing processes, electrical engineering principles, and circuit design
    • Ability to actively participate in team support by proposing and implementing solutions
    • Ability to enhance the technical expertise of peers via the development of product training
    • Knowledge in IPC, production assembly/test methods and quality control inspection
    • Organizational and analytical skills and attention to detail.
    • Knowledge of end-use system integration of repair products supported
    • Be able to analyze systems/products not produced by GDC with limited support documentation/information to support repair activities.
    • Must be an effective communicator and a collaborative worker
    • Teamwork and team focus is a must


    • Bachelor’s degree or equivalent in Engineering. Electrical Engineering is preferred

    Minimum 10 year consecutive residence in Canada – for Canadian Secret Security Clearance
    Applicants will be required to obtain/hold a valid and current Canadian security clearance to gain access to the classified spaces, information and equipment in order to perform the work associated with this position.


    General Dynamics Mission Systems–Canada is committed to employment equity and diversity in the workplace. Workplace accommodations are available.

    Company Overview

    At General Dynamics Mission Systems–Canada, Canada’s premiere defence company, innovation happens on a daily basis. We develop and deliver highly-complex leading edge technology, products and systems that make important contributions to our customer’s success in land, airborne, maritime and public safety applications. The challenges and opportunities are endless.The results – incredible.


    Our employees are exceptional. We are proud to employ more than 1,100 talented individuals across Canada. Working in a collaborative environment, our employees are encouraged daily to contribute their technical knowledge and expertise. Our employees are passionate, dedicated, and conscientious about the work they do which results in our ability to deliver the highest value, customized solutions in order to meet the most demanding requirements.


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