• Field Service Representative - Logistics

    Posted Date 3 months ago(3/27/2018 9:51 AM)
    Requisition ID
    # of Openings
    Job Locations
    Employment Type
    Full Time - Regular
  • Company Overview

    At General Dynamics Mission Systems–Canada, Canada’s premiere defence company, innovation happens on a daily basis. We develop and deliver highly-complex leading edge technology, products and systems that make important contributions to our customer’s success in land, airborne, maritime and public safety applications. The challenges and opportunities are endless.The results – incredible.


    Our employees are exceptional. We are proud to employ more than 1,100 talented individuals across Canada. Working in a collaborative environment, our employees are encouraged daily to contribute their technical knowledge and expertise. Our employees are passionate, dedicated, and conscientious about the work they do which results in our ability to deliver the highest value, customized solutions in order to meet the most demanding requirements.

    Project/Program Overview

    Position will be established at 443 (MH) Squadron in British Columbia


    Within the Maritime Helicopter Project (MHP) In-Service Support (ISS) program, GDMS-C provides a logistics and material support service to the CH148 Helicopter Project including airborne and associated ground systems.


    The ISS Team is currently looking for a Field Support Representative - Logistics (FSR-L) to provide long-term Logistics and Supply Chain support to fielded product at the Department of National Defense (DND) facility located on the Airport at Victoria BC. The FSR-L is responsive to internal GDMS-C program requirements as well as on-site customer support needs. Operating principally from the GDMS-C Contractor Field Office (CFO); the FSR-L is an integral member of the onsite multi-contractor team, advising Senior Aircraft Maintenance Authorities and Logistics Managers on material and equipment related matters.


    The LSSR must have relevant experience balancing company and customer requirements, working in a multi-contractor environment, analyzing materiel problems and shortages, as well as conducting routine and priority Supply Chain functions to support a fast paced operational environment.



    The LSSR will represent GDMS-C to the DND and partnered contractor communities in a professional manner, within a broad scope of activities, such as but not limited to:

    • Represent GDMS-C in providing timely daily material status reports and direct support to customer queries related to GD provided equipment
    • Establish and maintain effective working relationships with customers, other contractors and internal stakeholders alike
    • Investigate customer reported Technical Problems (TPs) related to material, inventory and supply chain issues, including identification of appropriate corrective actions
    • Coordinate availability of all GDMS-C provided material located in the contractor warehouse, ensuring acceptable level of sparing and consumables to meet the customer’s operational needs
    • Participate in deployment planning meetings and coordinate the tailoring of DND deployment Pack-up kits as well as replenishment requirements for GD provided equipment
    • Perform routine and priority supply chain functions required to ensure efficient support of GD provided material to and from the warehouse; including but not limited to shipping/receiving, Incoming Quality inspection and take immediate action to correct non-conformances
    • Coordinate and prioritize R&O functions required to ensure timely routing of equipment through the R&O pipeline; focus on maintaining sufficient level of stock onsite to support customer’s operational needs 
    • Liaise with internal Engineering, Life Cycle Maintenance Managers (LCMM) and Logistic support personnel to ensure In-Service field requirements are well understood during routine problem resolution as well as continuous improvement initiatives.
    • Manage databases and asset tracking tools to ensure all required material is available to end users and tracked to meet program availability metrics



    • Minimum 10 years recent experience in the field of material logistics and supply chain; preferably in a customer facing role and within DND and Canadian Government material support processes
    • Demonstrated ability to interact effectively with Customers and Team Members
    • Detailed knowledge of industry standards for common material as well as aircraft components including safety controls, repair and overhaul, and proper storage handling requirements
    • Knowledge and experience with databases, spreadsheets and asset management systems related to standard material and inventory best practices
    • Experienced in industry standards for material shipping, receiving and packaging 
    • Experienced in conduction quality control inspections related to aircraft components
    • Have proven experience working independently, remotely and with minimum supervision
    • Working knowledge of Airworthiness regulations related to Supply Chain and material handling processes
    • Knowledge of DND MH Operations and Maintenance environments would be an asset
    • Ability to work effectively both independently and in a team environment, with minimum supervision
    • Must be willing to be permanently located to the Greater Victoria area


    Minimum grade 12; ideally a post-secondary or equivalent diploma in a related materiel and supply chain field, combined with proven experience/training, civilian or military, in large scale fast paced supply chain materiel environment.


    Minimum 10 year consecutive residence in Canada – for Canadian Secret Security Clearance
    Applicants will be required to obtain/hold a valid and current Canadian security clearance to gain access to the classified spaces, information and equipment in order to perform the work associated with this position.


    General Dynamics Mission Systems – Canada is committed to employment equity and diversity in the workplace.  Workplace accommodations are available.


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