• Field Service Representative

    Posted Date 5 months ago(4/3/2018 4:14 PM)
    Requisition ID
    # of Openings
    Job Locations
    Field Support
    Employment Type
    Full Time - Regular
  • Company Overview

    At General Dynamics Mission Systems–Canada, Canada’s premiere defence company, innovation happens on a daily basis. We develop and deliver highly-complex leading edge technology, products and systems that make important contributions to our customer’s success in land, airborne, maritime and public safety applications. The challenges and opportunities are endless.The results – incredible.


    Our employees are exceptional. We are proud to employ more than 1,100 talented individuals across Canada. Working in a collaborative environment, our employees are encouraged daily to contribute their technical knowledge and expertise. Our employees are passionate, dedicated, and conscientious about the work they do which results in our ability to deliver the highest value, customized solutions in order to meet the most demanding requirements.

    Project/Program Overview

    Within the Maritime Helicopter Project (MHP) In-Service Support (ISS) program, General Dynamics Mission Systems–Canada provides a maintenance service to the CH148 Helicopter Project by providing technical support associated with the CH148 IMS Sub-systems and delivered Ground Systems.

    The ISS Team is currently looking for a Field Service Representative (FSR) to provide long-term support to fielded product at the Department of National Defense (DND) facility. The FSR is responsive to internal GDMS-C program requirements as well as customer requests for support. Operating principally from the GDMS-C Contractor Field Office (CFO); the FSR is an integral member of the onsite multi-contractor team, advising Senior Aircraft Maintenance Authorities, Maintenance managers and aircraft Tecnicians; as well as perform maintenance activities beyond the capability of DND technicians.

    The FSR must have relevant experience representing face-to-face with customers, analyzing Technical Problems as well conducting system preventive maintenance, diagnosing complex failure conditions and performing in-situ repair and modifications on a variety of avionics, electrical and computer related systems.


    The FSR will represent GDMS-C to the DND community in a professional manner, within a broad scope of activities, such as but not limited to:

    • Represent GDMS-C in providing timely daily technical support to customer queries related to fielded product, including both operational and maintenance environments
    • Investigate Technical Problems (TPs) including identification of appropriate corrective actions
    • Coordinate availability of all GDMS-C provided Support Test Equipment (STE) on location at 12 Wing
    • Provide on-going system analysis to support continuous improvement initiatives both to internal stakeholders and end users
    • Perform routine preventive maintenance tasks on GD owned equipment; including aircraft parts and support test equipment
    • Perform Maintenance and setup tasks for ground and shipborne equipment; including installation and setup on Navy ships
    • Perform routine administrative task such as backups, ordering replacement parts and consumables
    • Maintain adequate inventory sparing levels needed to support immediate maintenance tasks to prevent delay in equipment turnaround times
    • Participate in deployment planning meetings and material setup requirements to support DND deployment operations
    • Liaise with internal Engineering and Logistic support development teams to ensure In-Service requirements are well understood during routine problem resolution as well as new Maintenance Task Analysis and system design
    • Provide system level support to the Life Cycle Maintenance Manager (LCMM), as required


     The applicant will require the following experience and capabilities:

    • At least 4-6 years of relevant work experience; preferably as an aircraft avionics technologist
    • Ability to interact effectively with Customers and Team Members
    • Knowledge of MH operations and Maintenance environments
    • Ability to troubleshoot and repair in a fast paced environment
    • Ability to work effectively both independently and in a team environment, with minimum supervision
    • Willing to actively participate in the decision making process
    • Familiarity with Airborne Mission Systems and simulators for Engineering and Training Systems would be an asset
    • Willing to learn and adapt to new methods and procedures
    • Accept personal accountability to the team and to external / internal customers
    • Must be able to provide, as well as receive, constructive feedback




    Require a three year Community College diploma as an aircraft technologist or equivalent time and experience within an accredited Aircraft Maintenance Organization (AMO) or previous DND aircraft technologist’s qualifications, or civilian AME qualifications.


    Minimum 10 year consecutive residence in Canada – for Canadian Secret Security Clearance
    Applicants will be required to obtain/hold a valid and current Canadian security clearance to gain access to the classified spaces, information and equipment in order to perform the work associated with this position.


    General Dynamics Mission Systems – Canada is committed to employment equity and diversity in the workplace.  Workplace accommodations are available.


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