SATCOM Operator (T2)

Posted Date 1 month ago(2/2/2018 11:17 AM)
Requisition ID
# of Openings
Job Locations
Field Support
Employment Type
Full Time - Regular

Company Overview

At General Dynamics Mission Systems–Canada, Canada’s premiere defence company, innovation happens on a daily basis. We develop and deliver highly-complex leading edge technology, products and systems that make important contributions to our customer’s success in land, airborne, maritime and public safety applications. The challenges and opportunities are endless.The results – incredible.


Our employees are exceptional. We are proud to employ more than 1,100 talented individuals across Canada. Working in a collaborative environment, our employees are encouraged daily to contribute their technical knowledge and expertise. Our employees are passionate, dedicated, and conscientious about the work they do which results in our ability to deliver the highest value, customized solutions in order to meet the most demanding requirements.

Project/Program Overview

The position is a fulltime SATCOM Operator. This position will allow General Dynamics Mission Systems–Canada to fulfill the requirement to provide 24/7/365 support to the DND Satellite Communications Operations Center (SOC)


Typical Duties:

  • Work 24/7 shift work within Department of Defence (DND) SOC
  • Logging & processing of technical events and/or generation of incident reports
  • Assist clients with minor trouble shooting and modem configurations
  • Processing Satellite Access Requests and validating & implementing Satellite Access Authorizations
  • Answering SOC Phone, E-Mail, and chat messages
  • Coordinate satellite access and de-access activities with DND Operational units
  • Providing On-the-job training for new SOC Operators
  • Performing shift hand-over briefings
  • Collecting and processing post-mission information
  • Producing weekly/monthly reports
  • Remote Monitor and Control of Satellite Anchor Stations


Required Skills & Experience:

  • Experience with commercial and/or military SATCOM networks (asset)
  • Experience with large terrestrial SATCOM terminals (asset)
  • Experience with operation of a SATCOM systems
  • Experience with monitoring and control of SATCOM systems
  • Experience in planning and/or execution of satellite communications activities
  • Ability to communicate effectively with customer at a variety of authoritative levels
  • Ability to troubleshoot, using initiative and judgement, applying knowledge gained from previous experience
  • Possesses the flexibility and the ability for quick and knowledgeable response to technical and customer service related issues
  • Good appreciation of the customer's facility, methods of operation and sensitivities
  • Knowledge and skill in using computer desktop applications (i.e. Microsoft Office tools)
  • Previous Canadian Forces experience or working in a military environment (desirable)


  • Requires a two or three year College diploma as a Technologist and/or equivalent experience, specializing in electronics, telecommunications
  • Specialized or formal SATCOM technology training from a recognized institution and/or equivalent experience.


Minimum 10 year consecutive residence in Canada – for Canadian Secret Security Clearance
Applicants will be required to obtain/hold a valid and current Canadian security clearance to gain access to the classified spaces, information and equipment in order to perform the work associated with this position.


General Dynamics Mission Systems–Canada is committed to employment equity and diversity in the workplace. Workplace accommodations are available.


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